FAQs
What time will the equipment be delivered and collected??
For day hire the delivery time will be between 8am and 11am and the collection time will be between 5pm and 8pm. For hire in a hall or venue, please state on the booking form what time your event is and what time we can get in to set up and what time we need to be out by.
Do you set up the equipment or do we?
We will set everything up for you and again we will then take everything down for you. For safety reasons once we have set Inflatables up they must not be moved or altered. We do ask that you re-bag the ball pit balls for us before we arrive to collect the equipment
How long does it take to set up?
For an inflatable only, it takes us approximately 20 minutes to set up. If you are having more equipment we suggest you allow 45 minutes for us to set up and be out of the way before the event starts
Do you hire equipment overnight?
Yes, but all hired items are left at the hirer's own risk. For peace of mind we recommend you check your home insurance to check items are covered whilst on overnight hire at your premises. Our equipment is NOT insured for theft whilst on hire at your venue/premises. Any equipment MUST be suitably covered overnight to protect the Bouncy Castle from moisture and animals. All electrical equipment must be covered or stored in a dry place.
?
What if it rains on my hire date?
Our bouncy castles are fitted with a shower cover so are fine to use in light rain. However in the event of bad weather, we will contact you prior to the hire date and discuss options with you.
What do I need to do before my hire date?
It is important that we have clear access to the site that is at least 3ft wide as we move the inflatables on sack wheels, and that any paths/ground leading to where you want your bouncy castle situated are reasonably level, not muddy and clear of any obstacles. It is important that any trees/bushes are not overhanging into the area where the inflatable will be as it can't be situated where anything is brushing up against it. We will refuse bookings if we arrive to a site that is unsafe or not suitable, but full payment will still be required. Please inform us of any underground pipework that may influence where the castle is sited (we use 16" pegs) and we will not be held responsible for any damage incurred.
How much room do I need?
Sizes of all our inflatables are stated on the website. You will then need an extra 4ft on each side of the inflatable to allow for the blower and crash mats.
Can the inflatables be put up on a patio or driveway?
For safety reasons we cannot put any inflatables up on a patio or driveway as we cannot secure it. Inflatables must be situated on a grassed area so that it can be staked into the ground.
Do you have Public Liability Insurance?
Yes, we have £5,000,000 Public Liability Insurance.
Do you belong to any Trade Associations?
We are members of the British Inflatable Hirers Alliance (BIHA).
Are there any safety instructions that I need to be aware of?
You will be sent a copy of the terms and conditions on booking and asked to sign them and send them back. We will then leave you with a safety instruction sheet on delivery.
How do I make a booking?
To make a booking please send an email to: tigertotssoftplay@btinternet.com
Cancellation Policy
If Tiger Tots Soft Play and Inflatables cancel your booking you will be fully refunded. If YOU cancel your booking, the £25 deposit is non-refundable. Please try to give us as much notice as possible if you wish to cancel your booking.
